Marc was amazing, Hanna and the whole tour group loved him! Hanna had a fantastic time! Cannot wait for next summer! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Hanna went on this trip not knowing anyone and came home with so many new best friends! She’s so sad it’s over. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We had higher expectations.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We had some very inconsiderate people on the trip who were sometimes 20 minutes late on the 20 minute stop. The bus driver was great and our park district guide did her best. We had dry fish, processed turkey, beans, potatoes and salad. The diamond tours dinner night was also disappointing. They booked us to the Bible Museum for 4 hours. They didn’t allow us to enough time to see important things like the Capital or White House or the Washington monument. We had to wait an additional hour to get a vacant room. When we went to our rooms someone was already in there. Then we didn’t get to our overnight hotel until 10 Pm. We had to be back on the bus at 12:45 and were expected to eat lunch on our own. On our final day on the trip they dropped us off at a waterfront downtown at 9:30 that didn’t opened until 11 am. They handed us a cookie and rushed us out before we finished eating. They had 3 tablespoons of salsa on the table with 6 ounces of chips for every 6 people. They immediately ran out and we had to wait to refill. When the 50 people reached the buffet there were 8 enchiladas and 8 burritos in the serving pans. The one night we went to a Mexican restaurant they squeezed us in long tables and then we had to go to the buffet. We had a lot of wasted time waiting for everyone to eat and return to the bus. When we arrived it took an hour for our food to come to the table. One night we had required to order a day in advance for dinner. The meals we were allowed were poor quality food. Temperature was either too cold or too hot.We were told to bring an overnight bag that was 9 x 13 I could not fit my things in a bag that size. Seats were too close for comfort and no room for cups or bags. The bus was not comfortable for the trip. Recently took a Washington DC trip with Diamond Tours. Again the ************ Driver **** was great and our tour guide ***** did a great job. Our boat to Mackinaw Island had broken down so we were late getting to the Island which was no ones fault but it did cut our time short on the Island which is why we mainly went on this trip. ![]() The planned meals at 2 of the places definitely were not accommodating for 100 people. They did have an envelope in the room for gratuity but I am not sure what for? Our ********** in ******* was very nice and had a working elevator but we were only there for a short time. My husband could have used the pancakes for flying saucers. Thursday morning was better with at least enough coffee. Breakfast on Wednesday morning was not-new employee showed up late and was suppose to serve 100 people with 1 pot for coffee and no idea on serving. ![]() I inquired at the desk and they said there would be no maid service and that they had only opened 2 days prior and had been closed since October. Room was dirty & looked like it hadn't been vacuumed. When we got to ************* to check into hotel for 3 nights we were greeted with a room with a beeping smoke detector that after 3 calls had to be replaced. This should have been disclosed to our tour guide. Our first night was in a hotel with a broken ************* had to climb to the 3rd floor with our suitcase with no offer from the hotel. I will have to say that the bus driver was excellent & our tour guide that was notified that morning that she was in charge was very accommodating. Very uncomfortable old seats & no leg room. We were treated to a bus that is probably used for day trips. We were expecting a nice bus for comfort to Mackinaw Island. This was ********* husband's first bus trip & have decided that this is probably not for us.
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